Settlement Fund Administration

Bruneau Group provides settlement fund administration services that include, but are not limited to the following:

• Drafting/editing/printing of claim forms, FAQs, telephone scripts and correspondence to claimants
• Designing plain language claim forms and claimant questionnaires
• Designing and hosting web sites
• Tracking opt-outs
• Assembling and liaising with sub-contractors, bankers or other partners
• Assisting arbitrators or mediators
• Responding to claimant inquiries and requests for assistance via toll free number or in writing
• Recruiting and training claims administration staff
• Managing and preserving claim documents
• Authenticating, identifying, associating claims and fraud testing
• Automating claims processing activities
• Printing cheques, completing reconciliations
• Managing settlement funds
• Modifying proprietary claims management software to meet the needs of your settlement fund administration plan
• Document imaging, retrieving records, collecting or transferring data, statistical reporting coupled with computer edit checks
• Delivering final computerized master files and closing reports

We will provide you with regular updates, detailed progress reports and informative claim statistics. These will assist you with identifying unexpected issues relating to funding, claimant expectations, required service levels or appeals. These updates, reports and statistics will also assist you with handling court or media inquiries. We will document and regularly report to you on the success of your compensation plan.