We have relevant experience required to competently administer any settlement. With little need for direction from counsel, we handle settlement administration tasks from A to Z. The following points summarize our experience in the field of settlement administration:
Claims Management
- Administration of billion dollar settlement;
- Administrations of thousands of Family Member, Estate and Minor claims;
- Administrations subject to a damage matrix;
- Administrations involving multiple types of compensation for various heads of damages such as non pecuniary; out of pockets; loss of income; future care; costs of care; loss of services and economic loss;
- Administrations involving international Class Members speaking foreign languages;
- Over 200,000 pages scanned and preserved;
- Administrations where all claims are digital enabling counsel/arbitrator/mediator to review claim files 24/7 from any location.
Payments
- Distribution of over 400 million dollars in settlement funds;
- Distribution of fixed sum settlement funds requiring interest sensitive and complex calculations for each Class Member;
- Administrations requiring precise pro-rata calculations for approved fee and expenses payments;
- Payments by direct deposit or by cheque;
- T3 - settlement trust fund income tax filing;
- Payments of residual funds to charities;
- Positive Pay processing.
Communications
- Developing and hosting dedicated web sites; enabling claim application/approval/rejection coupled with downloadable forms and court documents or
- Internet registration;
- Automatic migration of registrant input into DBOSS®;
- Automatic email confirmation message to Internet registrant;
- Paper and electronic multilingual claim forms / surveys / questionnaires;
- Nationwide plain language Legal Noticing to thousands;
- Personal interviews with claimants;
- Dedicated toll free line set-up with standardized response scripts;
- Telephone service, emails and regular mail to tens of thousands of Class Members worldwide;
- Administrations requiring fluently bilingual service at every level at all times such as responding to French calls, receiving claim proof in French and liaising with French experts;
- Scripting of plain language letters/requests for further information or notices of approval or rejection.
Other
- Capturing and tracking over a thousand opt-outs;
- Administrations incorporating appeal procedures and assisting Class Members with understanding the appeal process plus preparing appeal materials for the Arbitrator;
- Detailed statistical reporting and analysis for approved stakeholders;
- Responding to media inquiries, where allowed.
