Experience

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We have relevant experience required to competently administer any settlement. With little need for direction from counsel, we handle settlement administration tasks from A to Z. The following points summarize our experience in the field of settlement administration:

Claims Management

  • Administration of billion dollar settlement;
  • Administrations of thousands of Family Member, Estate and Minor claims;
  • Administrations subject to a damage matrix;
  • Administrations involving multiple types of compensation for various heads of damages such as non pecuniary; out of pockets; loss of income; future care; costs of care; loss of services and economic loss;
  • Administrations involving international Class Members speaking foreign languages;
  • Over 200,000 pages scanned and preserved;
  • Administrations where all claims are digital enabling counsel/arbitrator/mediator to review claim files 24/7 from any location.

Payments

  • Distribution of over 400 million dollars in settlement funds;
  • Distribution of fixed sum settlement funds requiring interest sensitive and complex calculations for each Class Member;
  • Administrations requiring precise pro-rata calculations for approved fee and expenses payments;
  • Payments by direct deposit or by cheque;
  • T3 - settlement trust fund income tax filing;
  • Payments of residual funds to charities;
  • Positive Pay processing.

Communications

  • Developing and hosting dedicated web sites; enabling claim application/approval/rejection coupled with downloadable forms and court documents or
  • Internet registration;
  • Automatic migration of registrant input into DBOSS®;
  • Automatic email confirmation message to Internet registrant;
  • Paper and electronic multilingual claim forms / surveys / questionnaires;
  • Nationwide plain language Legal Noticing to thousands;
  • Personal interviews with claimants;
  • Dedicated toll free line set-up with standardized response scripts;
  • Telephone service, emails and regular mail to tens of thousands of Class Members worldwide;
  • Administrations requiring fluently bilingual service at every level at all times such as responding to French calls, receiving claim proof in French and liaising with French experts;
  • Scripting of plain language letters/requests for further information or notices of approval or rejection.

Other

  • Capturing and tracking over a thousand opt-outs;
  • Administrations incorporating appeal procedures and assisting Class Members with understanding the appeal process plus preparing appeal materials for the Arbitrator;
  • Detailed statistical reporting and analysis for approved stakeholders;
  • Responding to media inquiries, where allowed.